Northwind Home Goods
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MY TASKS 2
Gwen Okafor
Support · Wrong size, exchange
04:12
Tobias Reinhardt
Returns · Rug return label
11:38
CAPACITY
Voice
1/1
Chat
1/3
Email
0/5
Text
0/3
On queue3h 42m
Contact CenterOn queue
My viewTasksTeamWallboard
Queues: All queues
IN QUEUE NOW
2longest 26:40 · 1 urgent
MY HANDLED TODAY
14▲ 3 vs. yesterday
AVG HANDLE TIME
5:48team 6:12
SLA TODAY
91.4%target 90%
Tasks
MyAll
47
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Status: 4 selected ×Clear all
TASKQUEUETIMESTATUS
Maya Torres · Order #48213 arrived damaged
Completed by Order Support Bot
Support 3:10 180 pts Completed
Gwen Okafor · Wrong size, wants an exchange
Support 4:12 340 pts Connected
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Inbound +1 (510) 555-0167 · Package marked delivered, not here
Orders · Urgent 0:48 920 pts Waiting
Tobias Reinhardt · Return label for a rug
Returns 11:38 210 pts Connected
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Marisol Vega · Can I change the delivery date?
Support 2:05 125 pts Connected
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Oakridge Interiors · Wholesale quote: 40 table lamps
Wholesale 26:40 96 pts Waiting
Desmond Achebe · Missing hardware for a bookshelf
Support 6:27 154 pts Wrap-up
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Queues
Live · updated just now
QUEUEWAITINGLONGESTAGENTSSLA
Orders · Urgent 1 0:48 1/2 78%
Support · overnight
(bot first) 0 — 1/1 97%
Support 0 — 3/4 94%
Returns 0 — 1/2 91%
Wholesale 1 26:40 1/1 86%
Answered today 132Abandoned 6Avg speed of answer 0:21
Team
Search…
Bots 23 on task2 available1 paused
AGENTSTATUSON QUEUEDONEACTIVE TASKQUEUETASK STATUSWAITCONNHOLDTOTALTASKS
Order Support BotBOT On task 6h 12m 38 Inbound chat · Where is order #48377? Support · overnight Connected 0:001:46—1:46 3
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Priya Nair On task 3h 42m 14 Gwen Okafor · Wrong size, wants an exchange Support Connected 0:094:120:004:21 2
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Marcus Oyelaran Wrap-up · 0:34 3h 15m 11 Desmond Achebe · Missing hardware Support Wrap-up 0:146:270:427:23 1
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Tessa Lindqvist On task 2h 58m 17 Marisol Vega · Change the delivery date Support Connected 0:312:05—2:36 1
DA
Devon Achterberg Break · Lunch 0:18:42 4h 06m 9 No active task — — ———— 0
HK
Hana Kobayashi Available 1h 12m 6 No active task — — ———— 0
Returns BotBOT Available 5h 40m 12 No active task — — ———— 0