Onsite
Contact center, team phone and chat, CRM, customer data, and marketing automation, running in your building.
Platform / Deploy, secure, connect / Cloud, hybrid, and onsite
Deploy, secure, connect
Run the whole platform where your data has to live.
Cloud, hybrid, or onsite. Your team gets the same product in all three; the only thing that moves is where it runs.
For finance, healthcare, public sector, and any team whose security review decides where customer data may live.
100+ countries · Cloud, hybrid, or onsite · 1 to 1,000 seats
The full platform on the Unbound appliance in your building, not a cut-down edition.
Three ways to run it
Pick the mode your policy allows.
Whichever you choose, nobody on your team has to relearn anything.
Cloud
We run it and you sign in. Every account gets its own isolated database, with HD voice and geo routing in 100+ countries.
Hybrid
Hybrid runs in your building and in our cloud together, active/active or active/passive, your choice. One login and one admin console across both.
Onsite
The whole platform on the Unbound appliance in your building, with every release cloud gets.
What stays the same
What doesn't change when it moves.
Move someone from a cloud account to an onsite one and they won't need retraining.
- The same features
Every product and every bot, in every mode.
- One admin console
Your admins configure queues, objects, and workflows in Setup, wherever it runs.
- The same permissions
Your IAM policies, record types, and audit trail travel with it.
- The same releases
Onsite and hybrid run the version cloud runs, not last year's.
Who runs it onsite
For teams that can't live in someone else's cloud.
Finance, healthcare, and public sector teams answer to data rules most platforms can't meet. Here's what that usually means, and what it looks like on Unbound.
Before
- Customer data has to sit in the vendor's cloud, or the deal is off.
- Keeping it in your building means settling for a different product.
- Nobody can try anything until the install is finished.
On Unbound
- Onsite: calls, messages, records, recordings, and files live on your systems. We plan AI model calls and carrier traffic with you.
- Hybrid: your building and our cloud run as one platform, with one login across both.
- Cloud: a 30-day account, filled with sample data, ready while you plan the rest with us.
Your data
One database per account, wherever it runs.
Every account gets its own isolated database, built from a clean template. Calls and video run on engines we wrote ourselves, and they don't change with the mode.
Your bots come along too, held to the permissions your agents are and logged in the same trail. See what a bot can do on a queue
- Isolated database
One per account, nothing shared with anyone else's.
- Encrypted
Calls, messages, records, and files, moving or stored.
- Logged
Every sign-in, record change, and workflow run, on the record.
- Our own engines
SIP, media, and video, built in-house.
Questions
What IT asks before it signs off.
Is onsite the same product as cloud?
Yes. It's one codebase and one release train. Someone who learned it in our cloud can sit down at an onsite install and keep working.
Who runs Unbound onsite or hybrid?
Mostly finance, healthcare, and public sector teams, and anyone whose security rules keep customer data out of someone else's cloud.
Can we run it on our own servers?
Hybrid and onsite run on the Unbound appliance, which we ship, install, and manage in your building. It doesn't run on your existing hardware, so there's no build-out or patching on your side.
Do bots work onsite?
Yes. They're part of the product, so they work in every mode under the permissions and audit trail your team has. We'll work out with you where a bot's model calls go.
How do we plan a hybrid or onsite deployment?
Send us your questionnaire and we'll walk it with your team. Meanwhile you can open a 30-day cloud account today and start learning the product.
Start on cloud today. Plan hybrid or onsite with us.
Take a 30-day cloud account so your team can learn it now. We'll plan the hybrid or onsite build alongside.