Can I mix seat types in one account?
Yes. That's the point. Give each person the seat that matches their job, and everyone still shares the same records and login.
Is there a seat minimum?
No. One seat or a thousand, same price per seat.
Is AI extra?
No. Transcription, summaries, coaching, QA, and the AI assistant are part of every seat, with a fair-use ceiling a person won't reach. Bots that handle a call or conversation on their own count toward the fair usage limit in your order.
Are calling minutes included?
Every seat comes with a fair usage limit for calling, SMS, and bot usage. The details are in your order and contract.
What happens after the 30 days?
The trial converts to paid seats, or the account pauses. We don't charge you anything until you start a plan.
What's in the trial?
Everything at the Support level, uncapped for 30 days, with minutes included so you can test real calls.
Can I keep my phone numbers?
Yes. We port your existing numbers over.
Can I set the name that shows when we call out?
Yes. Set the caller name your outbound calls show, per number, so a prospect sees your business before they answer.
Does hybrid or onsite cost more per seat?
No. The seat price is the same in the cloud, hybrid, or onsite. Hybrid and onsite run on the Unbound appliance in your building, not on your existing hardware, and we manage it; ask us for appliance pricing.